Potholes in Augusta, ON

It depends on the road. Augusta Township Public Works handles the local road network, which includes over 200 km of roads (about 86 km of which are gravel). County roads are maintained by the United Counties of Leeds and Grenville, and provincial highways are the Ontario Ministry of Transportation's responsibility.

No, Augusta Township does not use 311. To report a road issue, call the Township directly at 613-925-4231 (ext. 301) during regular business hours, or submit a comment through the feedback form on the Township's website.

Late winter into early spring is typically the worst stretch. That's when temperatures bounce above and below freezing most often, which is the exact condition that breaks up pavement. Gravel roads in the Township have their own spring challenge: half-load restrictions are lifted each late spring, after which the Township tenders out fresh gravel for those roads.

You can file a claim against the road authority responsible for the road where the damage occurred, but the bar is real: Ontario's Municipal Act requires municipalities to maintain roads to a minimum standard, and you generally need to show they knew about the problem and failed to fix it in a reasonable time. Documenting the pothole with photos and a date-stamped report, like a RoadRot pin, can help support that paper trail.

RoadRot is a public crowdsourced map where anyone can drop a pin on a pothole, rate how bad it is, and add a photo. Other community members can confirm the report, which helps show that a problem is real and persistent. There's also a built-in tool that lets you draft and send an email complaint directly to your municipal or provincial representative about a specific pothole. RoadRot doesn't forward reports to the Township automatically, but the public record and the email tool give you something concrete to work with.