Potholes in West Grey, ON

It depends on the road. West Grey's Department of Infrastructure and Public Works handles local municipal roads. Grey County handles the numbered Grey Roads, and the Ministry of Transportation is responsible for Highways 6, 10, 21, 26, and 89. If you're not sure which category a road falls into, a quick look at the street name usually tells you: numbered Grey Roads belong to the county, highways belong to the province, and everything else is probably municipal.

No, West Grey doesn't appear to offer a 311 service. The official route is the road report submission form on the municipal website at westgrey.com. For county or provincial roads, you'll need to contact Grey County or the MTO separately using the phone numbers or email listed in the reporting section above.

Late winter and early spring are the roughest stretch. That's when temperatures flip back and forth across the freezing mark most frequently, and the pavement that's been stressed all winter finally starts breaking apart under traffic. Freeze-thaw damage that built up silently in January tends to show up as craters on the road by March and April.

You can file a claim against the municipality, county, or province responsible for that road, but Ontario's Municipal Act requires you to show the authority had notice of the hazard and failed to act. Document everything: photos of the pothole, photos of your vehicle damage, the exact location, and the date. Submit your claim to whichever road authority owns that stretch of pavement. A public report on RoadRot can help establish a visible record that the pothole was known and confirmed by multiple drivers.

No. RoadRot is a public map, not a direct line to the municipality. Your report shows up on the map where anyone can see it, other drivers can confirm it, and that public record creates real pressure. If you want to formally push the issue, use the built-in email tool on the report to send a message to your municipal or provincial representative yourself.