Potholes in Surrey, BC

Population 568,322 · British Columbia

This page shows pothole reports submitted in Surrey, British Columbia. RoadRot is a free, independent platform — anyone can report a pothole, and reports get forwarded to the responsible municipality.

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Why Surrey gets potholes

Surrey sits in BC's Lower Mainland with a mild, wet marine climate. Winter temperatures hover right around freezing, which means pavement gets the worst of both worlds: constant moisture soaking into cracks, then repeated freeze-thaw cycles that pry those cracks open. It's not the brutal sustained cold of the prairies, but the relentless cycling through 0°C all winter long does serious damage to asphalt.

How to report potholes in Surrey

Surrey doesn't have a branded 311 line, but you can report an emergency road hazard by phone at 604-591-4152, or submit a non-emergency request through the city's online portal at surrey.ca. Surrey also shows up on SeeClickFix as an additional option for non-urgent reports. RoadRot works alongside those channels: drop a pin on the map here, rate the severity, and add a photo if you have one. If you want to push harder, use the built-in email-your-rep tool to send a message directly to your municipal representative about a specific pothole.
Guides

Hit a pothole in Surrey and damaged your vehicle? Read the British Columbia pothole damage claim guide — deadlines, where to file, and what evidence you need. New to RoadRot? See how to report a pothole.

Common questions

Who is responsible for fixing potholes in Surrey?

It depends on the road. The City of Surrey handles arterial roads and local streets. Provincial highways running through the city are maintained by the BC Ministry of Transportation and Infrastructure, with day-to-day work handled by Mainroad Lower Mainland Contracting. Major Road Network arterials are maintained by Surrey but funded in part by TransLink, so a single commute can cross roads owned by three different authorities.

Does Surrey have a 311 service for reporting potholes?

Surrey doesn't appear to operate a dedicated 311 line. For emergency road hazards, call 604-591-4152. For non-urgent issues, the city's online service request portal at surrey.ca is the main option, and SeeClickFix is also available as an alternative channel.

What's the worst time of year for potholes in Surrey?

Late winter into early spring is typically the rough season. Surrey's temperatures straddle the freezing point repeatedly through the winter, which lets moisture work its way into pavement and then expand when it freezes. By the time February and March roll around, that cumulative damage shows up as new cracks and potholes across the road network.

Can I claim compensation for vehicle damage caused by a pothole in Surrey?

You can file a claim against the City of Surrey if you believe a road defect caused damage to your vehicle. The city's website has information on submitting a claim, and you'll generally need to document the location, take photos, and keep any repair receipts. If the pothole is on a provincial highway, your claim would go to the province instead of the city, so confirming road authority first matters.

Why are roads in newer Surrey neighbourhoods sometimes in rough shape?

Surrey is one of Canada's fastest-growing cities, and the way development works here means roads are often built by developers as their projects go up rather than by the city in advance. That process can leave roads in transitional or incomplete states for extended periods while surrounding construction continues, which is part of why road quality can vary a lot from one neighbourhood to the next.

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