Potholes in Richmond, BC

Population 209,937 · British Columbia

This page shows pothole reports submitted in Richmond, British Columbia. RoadRot is a free, independent platform — anyone can report a pothole, and reports get forwarded to the responsible municipality.

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Why Richmond gets potholes

Richmond sits on flat, low-lying delta terrain with poor natural drainage, so rainwater and snowmelt tend to pool rather than run off. Winters here aren't about heavy snow accumulation, roughly 40 cm per year over about 8 to 10 snowfall days, but about wet snow, standing moisture, and repeated cycling around 0°C that softens and spalls pavement surfaces over time. De-icers applied to roads add to that freeze-thaw repetition, and the result is the kind of steady surface deterioration that adds up faster than people expect on a coast.

How to report potholes in Richmond

Richmond's official reporting platform is called Richmond Works (powered by SeeClickFix), which routes issues to the City's Public Works department at pwservicecentre@richmond.ca or by phone at 604-244-1262. If a road is in extremely poor shape, the City's Paving Program has a direct line at 604-276-4189, and there's a general service-request form at infocentre.richmond.ca. For potholes on Highway 99 or other provincial roads running through Richmond, that's BC Ministry of Transportation and Infrastructure territory, not the City. RoadRot sits on top of all of this: you drop a pin, the report goes public, neighbours can confirm it, and you can use the built-in email tool to send your rep a message about that specific spot yourself.
Guides

Hit a pothole in Richmond and damaged your vehicle? Read the British Columbia pothole damage claim guide — deadlines, where to file, and what evidence you need. New to RoadRot? See how to report a pothole.

Common questions

Who is responsible for fixing potholes in Richmond, BC?

City streets are maintained by Richmond's Engineering and Public Works Department. Provincial highways running through the city, like Highway 99, are the responsibility of the BC Ministry of Transportation and Infrastructure, which contracts out road maintenance to private service companies.

Does Richmond, BC have a 311 service for reporting road issues?

Richmond doesn't appear to operate a dedicated 311 line the way some larger cities do. Your best bet for road complaints is the Richmond Works platform (powered by SeeClickFix) or calling Public Works directly at 604-244-1262.

What's the worst time of year for potholes in Richmond?

Late winter and early spring are typically the rough patch. Richmond's mild coastal winters mean pavement goes through repeated wet freezing and thawing rather than one prolonged hard freeze, and that cycle weakens road surfaces gradually. By February and March, the damage tends to be visible.

How do I claim vehicle damage caused by a pothole in British Columbia?

If a pothole on a city street damaged your vehicle, you can file a claim with the City of Richmond and will generally need to show the city had reasonable notice of the defect. For provincial highway potholes, the claim would go to the BC Ministry of Transportation or its maintenance contractor. In either case, document the pothole with photos, note the exact location and date, and act quickly since time limits apply.

How does RoadRot help with potholes in Richmond?

RoadRot is a public crowdsourced map where you can pin a pothole, rate how bad it is, and add a photo. Other drivers can confirm the report, which makes it harder to ignore. There's also a built-in tool that lets you compose and send an email to your local representative about a specific pothole. RoadRot doesn't contact the city automatically, but a public report with multiple confirmations creates real visibility.

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