Potholes in Abbotsford, BC

It depends on the road. The City of Abbotsford handles city streets and maintains roughly 918 km of paved roadways. Highway 1 (Trans-Canada), Highway 11, and Mt. Lehman Road south of Highway 1 to the airport are provincial jurisdiction, maintained under contract by Emil Anderson Maintenance Co. Ltd.

No, Abbotsford doesn't have a 311 service. To report a pothole on a city street, use the online form at abbotsford.ca/report-issue, the @abbotsford app, or call city hall directly. For provincial highways, call Emil Anderson Maintenance at 1-800-667-5122.

If the damage happened on a city street, you can submit a damage claim through the online form on the City of Abbotsford website, email the details to claims@abbotsford.ca, mail them in, or leave a detailed voicemail. If the damage happened on a provincial highway like Highway 1 or Highway 11, your claim goes to the Ministry of Transportation and Infrastructure, not the city.

Late winter into early spring is typically the worst stretch. Abbotsford's temperatures hover around freezing for much of the winter, which means water gets into pavement cracks, freezes, expands, and thaws repeatedly over weeks. By the time February and March arrive, that cumulative stress shows up as potholes across city streets and neighbourhood roads.

RoadRot is a public crowdsourced map where Abbotsford drivers can drop a pin on a bad stretch of road, rate how severe it is, and optionally add a photo. Other users can confirm your report, which raises its visibility. There's also an email tool built in so you can send a complaint about a specific pothole directly to your city councillor or provincial rep yourself. RoadRot doesn't forward reports to the city automatically, but a public map with community confirmations creates pressure that a private form submission doesn't.