Potholes in Burnaby, BC

Population 249,125 · British Columbia

This page shows pothole reports submitted in Burnaby, British Columbia. RoadRot is a free, independent platform — anyone can report a pothole, and reports get forwarded to the responsible municipality.

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Report a pothole in Burnaby

Why Burnaby gets potholes

Burnaby sits in a coastal climate that's mild by Canadian standards, but mild doesn't mean gentle on pavement. Freeze-thaw cycles through the winter months do real damage: water gets into asphalt cracks, freezes, expands, and leaves a pothole behind when it thaws. Burnaby's varied elevation makes this worse than you'd expect, because neighborhoods on higher ground near Burnaby Mountain can be icing over while lower areas are just wet. The city also deals with steady rain-related deterioration, so there's rarely a long dry stretch that lets roads fully recover.

How to report potholes in Burnaby

For potholes and road damage in Burnaby, the main official channel is Engineering Dispatch at 604-294-7200, which is staffed 24/7 for urgent issues like large potholes or hazards. You can also submit non-urgent maintenance requests through burnaby.ca. One important wrinkle: if the pothole is on Lougheed Highway or another provincial arterial road, that's not the city's file. Contact Mainroad Contracting at 604-271-0337 instead, and if you're near Burnaby Mountain, check whether you're in SFU or City of Burnaby jurisdiction before calling anyone. RoadRot adds something the phone line doesn't: a public map where your report is visible to everyone, community members can confirm the same problem to build pressure, and you can use the built-in email tool to send a complaint directly to your municipal or provincial representative yourself.
Guides

Hit a pothole in Burnaby and damaged your vehicle? Read the British Columbia pothole damage claim guide — deadlines, where to file, and what evidence you need. New to RoadRot? See how to report a pothole.

Common questions

Who is responsible for fixing potholes in Burnaby?

Most roads in Burnaby fall under the City of Burnaby's Engineering Department. The exception is provincial arterial roads like Lougheed Highway, which are maintained by Mainroad Contracting on behalf of the Province of BC. If you're not sure which level of government owns the road, the type of street (local residential vs. major highway) is usually a good clue.

Does Burnaby have a 311 service for pothole complaints?

Burnaby doesn't operate a dedicated 311 line the way some larger cities do. The go-to number is Engineering Dispatch at 604-294-7200, which handles road and infrastructure complaints around the clock for urgent matters. You can also submit non-urgent maintenance requests through burnaby.ca.

When is pothole season in Burnaby?

The worst stretch is typically late fall through early spring, when coastal freeze-thaw cycles do the most pavement damage. Higher-elevation neighborhoods near Burnaby Mountain tend to see more frequent icing and thawing than the lower-lying areas, so road conditions there can be rougher through the winter months.

How do I report a pothole on Lougheed Highway in Burnaby?

Lougheed Highway is a provincial road, so the City of Burnaby isn't the right contact. Call Mainroad Contracting at 604-271-0337, available 24 hours a day, and report it there. You can still drop a pin on RoadRot to make the problem publicly visible and use the email tool to follow up with your provincial representative.

Can I claim compensation for vehicle damage caused by a pothole in Burnaby?

You can file a claim against the City of Burnaby if you believe road negligence caused your damage, but the city has to have had reasonable notice of the hazard for a claim to succeed. Document everything: photos of the pothole and your vehicle, the date, the location, and any repair receipts. A RoadRot report with a timestamp and community confirmations can help establish that a hazard was known and visible.

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