Potholes in Penticton, BC
Population 36,885 · British Columbia
This page shows pothole reports submitted in Penticton, British Columbia. RoadRot is a free, independent platform — anyone can report a pothole, and reports get forwarded to the responsible municipality.
How to report potholes in Penticton
For city-maintained streets, the main option is the online "Report an Issue" form at penticton.ca/report-an-issue. For urgent situations, you can call Public Works directly at 250-490-2500 or email publicworks@penticton.ca. Penticton doesn't have a 311 service or a dedicated pothole app. For provincial routes like Highway 97, the responsible contractor is AIM Roads (Service Area 8, South Okanagan), reachable at aim-roads.ca.
RoadRot works alongside those channels. You drop a pin, rate the severity, and optionally add a photo. Other drivers can confirm your report, which builds a public record of problem spots. If you want to push harder, the built-in email tool lets you send a complaint directly to your municipal or provincial representative. RoadRot doesn't forward anything automatically. You're in control of what gets sent and to whom.
Common questions
Who is responsible for fixing potholes in Penticton?
It depends on the road. City streets are handled by Penticton's Public Works department. Provincial highways running through the area, including Highway 97, are maintained by AIM Roads under contract with the BC Ministry of Transportation. If you're not sure which category a road falls under, a good starting point is calling Public Works at 250-490-2500 and they can redirect you if needed.
Does Penticton have a 311 service for reporting road issues?
No, Penticton doesn't have 311. Your options are the online "Report an Issue" form at penticton.ca/report-an-issue, or contacting Public Works directly by phone at 250-490-2500 or by email at publicworks@penticton.ca. For urgent hazards, the phone line is the fastest route.
What's the worst time of year for potholes in Penticton?
Late winter and early spring, roughly February through April, is when potholes show up most. Penticton's temperatures sit near freezing frequently through those months, and that repeated cycling between freeze and thaw works water into pavement cracks and breaks them open. By the time the spring road cleanup starts, the damage from the winter is already visible.
How do I make a claim for vehicle damage caused by a pothole in British Columbia?
In BC, you'd typically file a claim against the road authority responsible for that stretch of road, either the city or the province, arguing they knew or should have known about the hazard and failed to fix it in reasonable time. Your own ICBC coverage may also apply depending on your policy. Documenting the pothole with photos, the date, and the location right away strengthens any claim considerably. RoadRot's public reports can serve as timestamped evidence that a hazard existed and was flagged by the community.
Can I report a pothole on Highway 97 through Penticton to the city?
Highway 97 is a provincial highway, so it falls outside the City of Penticton's jurisdiction. The contractor responsible for that route is AIM Roads, which handles the South Okanagan service area under a provincial maintenance contract. You can reach them through aim-roads.ca. You can still pin the location on RoadRot so other drivers know about it and to create a public record.