Potholes in Tsinstikeptum 9, BC

It depends on which road you're talking about. Roads inside Westbank First Nation territory are maintained by WFN Public Works. Roads within the City of West Kelowna boundary are the city's responsibility, and the William R. Bennett Bridge falls under Protrans, which operates it on behalf of the provincial government. If you're not sure which authority covers your street, WFN Public Works is a good first call at (250) 707-0493.

No dedicated 311 service was found for Westbank First Nation territory. For WFN-managed roads, the direct line is WFN Public Works at (250) 707-0493, and you can also submit a report through WFN's online form. For City of West Kelowna roads, use the city's online service request system.

Westbank First Nation has an online claims process specifically for vehicle damage caused by road conditions on WFN-managed roads. Document the pothole with photos and note the exact location before submitting. For roads under City of West Kelowna or provincial jurisdiction, you'd need to go through ICBC or pursue a claim against the relevant road authority directly.

Late winter and early spring tend to be the roughest stretch. The Okanagan's freeze-thaw cycles through November to March put a lot of stress on pavement, and by February and March that damage is usually at its peak. Warmer spring days that follow cold nights are when you'll notice the most new potholes appearing.

RoadRot is a public crowdsourced map where anyone can pin a pothole, rate how bad it is, and add a photo. Other drivers can confirm the same report, which builds a visible record of the problem. There's also an email-your-rep tool that helps you send a complaint directly to your local or provincial representative. RoadRot doesn't contact WFN Public Works or the city automatically; you'd still use the official channels above, but the map creates public documentation and makes it easier to push for action.